Reference

How nusa35 Handles Your Personal Data

Your account data — including your registration details and the wallet credentials you use with DANA, OVO, or GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay wallet privacyData retention limitsYour right to request accessContact path for data queries

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HOW WE PROTECT YOU

Data Handling You Can Check

We keep your data practices transparent and auditable. Below are the four areas we focus on — from how cookies work on the site to what happens when you ask us to delete your account. Each one has a concrete action you can take if something does not look right.

Cookie Control

Cookies on nusa35 track your active session and remember your lobby preferences. You can clear or block them through your browser settings without losing your saved account credentials.

Account Security

Your account is protected by password authentication and OTP verification sent to your registered phone. If you suspect unauthorised access, change your password immediately through account settings.

Data Retention

We keep your account and transaction records for the period required by applicable policy and operational need. When your account is closed, we follow a defined deletion schedule for personal data.

Request Your Data

You can ask us what personal data we hold on you, request corrections, or ask for deletion. Submit your request via live chat or the support email in your account help section.

REACH US DIRECTLY

Contact Us About Your Privacy

If you want to review what data we hold, request a correction, or ask us to delete your account information, these are the paths to reach the team. We aim to acknowledge data-related requests promptly and work through them in order of receipt. Your wallet details — including any DANA, OVO, or GoPay credentials stored against your account — can be updated or queried through the same channels.

Team online

Live Chat

Open the chat widget inside your account dashboard to send a privacy or data query directly to our support team. Available through the account menu on mobile and desktop.

Email Support

Send your data request or privacy concern to our support email address listed in the account help section. Include your registered email so we can match it to your account.

Account Help Centre

The help section inside your account covers the steps to update your wallet details, change your registered phone number, or submit a formal data access request.

What This Privacy Policy Covers

nusa35 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on nusa35, we collect the information needed to run your account: your name, email address, phone number, and the wallet details you link — whether that is DANA, OVO, or GoPay. We use this data to process your transactions, verify your

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identity, and respond to your support requests. We do not sell your personal data to third parties. Cookies are used on the site to keep your session active and to understand which parts of the lobby you visit most often — you can adjust cookie preferences
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through your browser settings at any time. Data we hold is stored on secured servers, and access is restricted to personnel who need it to operate your account. Availability of this service depends on local law and applies only where local law permits. If you are
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in Tangerang or anywhere else in Indonesia and have questions about how your data is handled, our support channel is the direct path. We review this policy periodically, and any material changes will be communicated through your registered account contact.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Questions About Privacy Answered

These are the questions we hear most often about how your data is used, stored and accessed on nusa35. If your question is not covered here, reach out through live chat or email from inside your account.

We collect your name, email, phone number, and the wallet details you add — such as your DANA, OVO, or GoPay account number. Device and session data is also logged to keep your account secure.

Yes. Wallet credentials linked to your account are stored on secured servers with restricted access. Only the personnel who process your transactions can view payment-related data.

You can submit a deletion request via live chat or the support email shown in your account help section. We will process it in line with our retention policy and notify you once it is done.

Cookies keep your session active and remember your lobby settings. You can manage or clear them through your browser at any time. Blocking cookies may affect how certain account features load.

We do not sell your personal data. Data may be shared with payment processors like DANA or OVO solely to complete your transactions. No data is passed to advertisers or unrelated third parties.

Go to account settings and select the contact details section. You will be asked to verify your identity via OTP before any changes are saved to your profile.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How nusa35 Handles Your Personal Data

Data Handling You Can Check

Contact Us About Your Privacy

Live Chat

Email Support

Account Help Centre

Your Questions About Privacy Answered

01 What personal data does nusa35 collect when I open an account?

02 Is my DANA, OVO, or GoPay wallet information stored securely?

03 Can I ask nusa35 to delete my personal data?

04 How do cookies work on the nusa35 site?

05 Does nusa35 share my data with third parties?

06 How do I update my registered phone number or email?

Privacy Policy

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